Frequently Asked Questions

What does the platform actually do?
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Our platform helps ecommerce brands deploy AI shopping agents that guide customers through product discovery, answer questions, and recommend products in real time.

How do I get started?
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Connect your product catalog, configure your AI assistant, and deploy it across your storefront. The platform is designed to work with your existing store and knowledge sources.

Do I need technical experience to use the platform?
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No. Most teams can configure and launch their AI assistant through a simple interface without writing code. For advanced use cases, developer tools and APIs are also available.

How does the AI understand customer questions?
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The system analyzes customer intent using natural language processing. It then searches your product catalog and knowledge base to provide relevant recommendations and answers.

Can the AI recommend products automatically?
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Yes. The AI assistant can recommend products based on customer questions, browsing context, and product data. It can also compare products and explain differences.

Can the AI learn from customer conversations?
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Yes. Every conversation generates insights about customer behavior, product interest, and purchasing intent. These signals help improve recommendations and performance over time.

Does the platform integrate with ecommerce stores?
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Yes. The platform connects with modern ecommerce systems to access product catalogs, pricing, and availability.

Can it integrate with marketing or CRM tools?
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Yes. Conversation insights and intent signals can be sent to CRM systems and marketing platforms to trigger follow-ups or automate workflows.

Can developers build custom integrations?
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Yes. Developers can extend the platform using APIs, webhooks, and custom workflows to connect with internal systems or automation tools.

What are AI credits?
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AI credits represent the number of AI interactions processed by the system. Each customer conversation or recommendation uses credits.

What happens if I run out of credits?
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You can purchase additional credits or upgrade your plan to increase your monthly allowance.

Can I change my plan later?
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Yes. Plans can be upgraded as your usage grows or adjusted based on your team’s needs.

What kind of support do you offer?
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Support depends on your plan. All customers receive email support, while higher plans include priority assistance and dedicated success management.

Do you provide onboarding help?
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Yes. Our team helps businesses configure their AI assistant and deploy it successfully.

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